About
Welcome!
Ad Ops Insider explains the basics of interactive advertising from an operations and technical point-of-view. My goal is to educate budding Ad Ops professionals and explain the hows and whys of what happens in the trenches in this ever-changing industry.
Ad Ops Insider is written by Ben Kneen. I’ve worked in the digital advertising space since 2004, and in an Ad Operations role since 2006. I started my career at Atlas, working on the publisher side of their Client Services group, and I’ve been working directly on publisher side ever since, in various yield management and business development roles at Rodale and WebMD.
Disclaimer: Please note that all of the posts and ideas on this site are solely my own, and do not necessarily reflect the opinions of my employer. Additionally, unless specifically noted, all my posts are editorial in nature and I have not been compensated by any company I may review or mention in my posts.
Comments are welcome, and I try to respond to every question left on the site in a reasonable amount of time, usually within a day or two. If, however, you’d rather reach out to me directly, you can email me at ben (at) adopsinsider.com, or connect with me on Twitter or LinkedIn.




{ 19 comments… read them below or add one }
great coverage……are you in ad network….
Hi seoabhinav83, the ads on this site are powered by Google’s Adsense engine, which is a network of sorts, though probably not what most people in the industry would typically consider a network. For me, it was just the easiest implementation to get some ads up and running same day, but I hope to consider other options down the road.
If you are looking at a network you should consider joining an exchange or making your inventory available on a supply side platform such as Pubmatic (which offers products to very small publishers as well as very large publishers) or an AdMeld / Rubicon Project if you have more inventory (millions of impressions / month).
Your website is such a great resource! Do you happen to know of any sites where people in the ad ops business can use to look for open positions/find out base salaries? My Google searches don’t yield very good results.
Thanks!
Hi VTAJ0423,
You can check the widget I have running in the right sidebar for some open positions in online advertising. AdMonsters.org is a great resource for Ops jobs specifically, and AdExchanger.com also has a fairly robust job board specific to online media.
I’m not sure about salary ranges – you might be able to connect w/ an HR person at one of the big media companies or agencies on LinkedIn and ask them for a range. Alternatively I would call a recruiter and see if they might be willing to help you. Three Pillars does a lot of work in the Ops field and would have a good handle on the going rate for different positions.
Best of luck!
Ben, thanks for the shout out. VTAJ0423, if you are in the EU Market, you can go to this page: http://www.admonsters.com/event/cn-eu-15 and you will see our salary survey. The US version is not currently available online is only currently available for members who attend our publisher events. Our site has a forum where you might also want to post your question. Good luck!
Hi,
Great website. Any suggestions for a mobile ad inventory management tool? We are building a mobile network for publishers and are currently looking for a technology solution (as opposed to excel) for scaling out sales dept / publishers needs.
thanks,
Dave
Hi Dave,
Thanks for the kind words – to answer your question, I would look at some of the ad serving platforms out there and what kind of forecasting tools they offer. If they can serve mobile, they should be able to forecast on it as well. For a dedicated system outside your ad server, I would look to the usual suspects – Yieldex or Solbright (now owned by Operative). As long as they can pick up some kind of data feed from your ad server, they should be able to provide inventory management tools. Sadly, both are a bit of a commitment in terms of integration.
I’m interested in “ads” from a security perspective. Can you point me to any information of security vulnerabilities associated with hosting ads or technical vulnerabilities in the ads themselves?
Hi Monty,
Most security issues that publishers cope with is related to malware spawning out of remnant or network ads, but typically you can manage security concerns with an active relationship with your network partners. I would suggest you gain a thorough understanding of what controls are in place with any partner you use to verify buyers and QA the ad tags and creative itself. Do they run credit checks on their buyers in advance? Do they have a team that loads the ad before passing the tag off to you? Are there any systems or bots in place to call the ad on a regular basis to ensure it loads and does not try to spawn an .exe file?
One thing I’ve learned that if a network asks you to not only serve, but host a very simple ad for a large company, that’s usually a red flag that something fishy is usually going on. If you are to serve a flash creative for a network, use a decompiler to look at the code and see if there are any pop ups (code will read target=’_blank’) and see if there is any reference to an .exe file. If so, I would not run the ad.
Hope this helps -
Great site, wonder if you could explain what passbacks are and how they communicate with the adserver.
Hi Justin,
Sure – a passback is just another redirect that a 3rd party uses to pass an ad call back to the original ad server. For example, let’s say you were working with an ad network and had their 3rd party tag trafficked in your ad server. If you have enough inventory, your ad server would eventually call that tag, and request an ad from the ad network. But let’s also say that a condition of your relationship with the ad network is that the ad network will pay you at least $1.00 CPM for every impression they serve. If the ad network can’t fill that impression, they need a way to give it back to your ad server and let you serve another ad, perhaps to another ad network where you have a guaranteed rate of $.80 CPM. It sounds like a good way to go, but this daisy-chain of ad calls can significantly increase page load time and also tends to increase 3rd party discrepancies by a large margin. That’s because once you start using passback tags, you aren’t just 3rd party serving, you’re 5th, 7th, or 9th party serving, depending on how many parties are in your daisy chain. It’s the same problem that the ad exchanges and supply side platforms (SSPs) aim to solve.
The funny thing is though that supply side platforms still use passback tags with their ad network partners, though they tend to manage latency better than most publishers could. Certainly you should aim for a page load time under 4 seconds overall, and no more than 150 – 200ms at the most for the ad call itself. Best practice is more like 100 – 125ms.
So, while passbacks are a bit of a dirty word in the ad serving business, they are still quite ubiquitous and a heavy cost on business, despite what most digital media companies would have you believe.
Ben
Hi Ben,
Great site. I’m relatively new to the industry and since you seem to be such a wealth of information, I was wondering if you had any advice as far as books/blogs/other information sources to get up to speed on all things in the interactive advertising space.
I realize this is probably an EXTREMELY broad questions but any recommendations are appreciated.
Hi Ben,
Hey, thanks for this site. I’ve only briefly browsed it, but I can’t wait to dig deeper! I’m making a bit of a career adjustment, and ad ops seems to fit the bill. Thing is, I’ve only recently moved back to Silicon Valley and am playing a bit of catch-up in the tech world. Your site will surely help.
I’m not finding “Dummies” books on ad ops, nor courses one can take. Are there other sources of information for people in my a position like mine?
Huge thanks,
-Dave
Hi Dan,
Thanks – congrats on your move into the Ad Ops world, I hope you find it rewarding. In terms of training and information, Ad Monsters is likely your best bet. They offer some beginners courses in Ad Ops in partnership with eConsultancy that are designed for people in your situation. Additionally, Ad Monsters hosts a forum that is well read if you have any specific questions. Ad Monsters has a large network as well, so the sooner you connect into it, the better for your career.
I would start there, and if you have any other questions feel free to ask me and I’ll try to help as best I can.
Good luck!
Ben
Hi Ben-
Your site rocks!
I’m trying to bone up on display advertising for a strategy project.
Your diagrams and explanations of the “plumbing” are awesome.
Thanks, man. You are saving me a ton of time!
-R
Ben,
1. Thank you, your content is extremely informative in addition to being concise.
2. I’m working at a company that has over 800 million unique cookies with over 5 to 10 click events around those cookies as well as top level domain tracking around each cookie for a period of time. I’m trying to convince them to get into the game and become a player in the digital ad space but I’m not sure if these numbers will allow them to be a credible player. They have plenty of companies looking to buy their data but I told them to hold off rather than to minimize the value by reselling simply data. Can they be a player based on the numbers above? If yes, can they simply position themselves as a re-targeting platform?
Would love a quick POV.
Hi Ben, Can you please explain ..Why Ad-expert though an Ad-server do not have options to upload creatives and instead needs the support of CAM?
Ben, would it be possible to connect with you via email? I have an interesting project which needs help from someone like yourself. The engagement will be strictly confidential. Please send me an email if your curious to hear more. And please forgive me if this post is inappropriate.
Thanks.
Hello Ben –
Many thanks for the very informative blog posts you have provided on how Ad servers, ad exchanges, DSP, SSP, etc. all work. As an outsider to the advertising world they have really helped me understand what is happening behind the scenes.
Steve